Shipping Policy

Effective date: 1  December 2025

Scope

This policy covers order processing, delivery methods, estimated timelines, tracking, failed deliveries, pre-orders, split shipments, and loss or damage in transit for purchases made on https://www.stretchgazelle.co.za/

Order processing

• Processing time: 1 to 2 business days after payment clears, excluding weekends and public holidays.
• Fraud checks: Orders may be held for verification if risk signals are detected.
• Cut-off: Orders placed after 12:00 are treated as received the next business day.

Delivery options and fees

• South Africa nationwide courier: Fees are calculated at checkout based on weight, dimensions, and destination.
  
• Remote areas: Surcharges or extended timelines may apply to outlying or high-risk delivery zones.
• PO Boxes: Couriers do not deliver to PO Boxes. Provide a physical address and contact number.
• International shipping: Offered only where shown at checkout. Fees and carriers are displayed per destination.

Estimated delivery timelines (guidance)

• Main centres: 1 to 3 business days from dispatch.
• Regional and remote areas: 2 to 5 business days from dispatch.
  

Tracking

• Tracking details are emailed on dispatch.
• Tracking updates may take up to 24 hours to reflect with the carrier.
• If tracking stalls for more than 3 business days, contact info@stretchgazelle.co.za
  with your order number.

Delivery, risk, and title

• Risk of loss passes to you on delivery at the address or collection point you selected.
• Title to goods passes on receipt of full payment.
• Inspect parcels on delivery. Note visible damage with the driver and photograph packaging and items before opening where possible.

Failed delivery and address issues

• Incorrect or incomplete addresses, unreachable recipients, or failure to collect from a pickup point may cause returns to the sender.
• Redelivery or address changes after dispatch may incur additional courier fees.
• If a parcel is returned to us after failed delivery attempts, we will contact you to arrange re-shipment at your cost or a refund less shipping and reasonable handling fees.

High-value shipments

• Orders over a value threshold may require ID on delivery or a direct signature.
• We may split high-value orders into multiple parcels for security and insurance.

Pre-orders and special orders

• Estimated dispatch dates for pre-orders are projections and can change.
• If the supplier delays, we will notify you and offer options in line with consumer law and our Terms.

Split shipments and back-orders

• Items may ship separately to meet delivery estimates.
• You will not be charged extra shipping for split shipments initiated by us.

Loss, damage, and shortages

• Damaged parcel: Note damage with the courier, photograph the parcel and contents, and email info@stretchgazelle.co.za
  within 48 hours of delivery.
• Shortage or wrong item: Email photos of the packing slip and contents within 48 hours.
• Lost in transit: If tracking shows no movement for a reasonable period, we will open a carrier investigation. Resolutions include replacement, repair, or refund once the investigation confirms loss.

Non-deliverable items

• Certain products may be restricted for air transport or international carriage. Where applicable, restrictions will be shown on the product page or at checkout.

Holiday and peak-season notice

• Black Friday, festive periods, and public holidays increase carrier volumes. Expect longer processing and delivery timelines.

Packaging and sustainability

• We use protective materials suitable for the item class. Reuse or recycle packaging where possible in your area.

Contact

• Shipping support: info@stretchgazelle.co.za
• Include your order number, photos where relevant, and a concise description of the issue.